TruePay – Delete Account Request Flow

This documentation explains the complete process for deleting a user account inside the TruePay mobile application. It is designed specifically to meet Google Play’s “Account Deletion Policy” requirements. All steps are clearly shown with screenshots and explanations.

Step 1: Open Home Screen

After logging into the TruePay app, the user arrives at the Home Screen. From here, they can access the navigation menu to begin the account deletion process. The home screen displays loan options, profile access, and activity tabs.

Home Screen

Step 2: Open the Side Menu

The user taps the three-line menu icon on the top-left corner. This opens the main navigation drawer, containing options such as Loans, Activity, Privacy Policy, Terms & Conditions, Contact Us, and Delete Account.

Menu Screen

Step 3: Confirm Account Deletion

When the user selects Delete Account, a confirmation message appears. This step ensures that the user understands that once processed, their personal data, KYC documents, and loan information will be permanently deleted. The user must tap Confirm to proceed or Cancel to stop.

Confirmation Popup

Step 4: Delete Request Submitted

Once the user confirms the request, the system submits an official account deletion request. A final success popup is shown, informing the user that the TruePay support team will review and process their deletion request shortly. No further action is required from the user after this step.

Success Popup

Need Help?

If you have any questions or need assistance, contact our support team:
Email:info@trupay.co.in