Privacy Policy

Welcome to Truepay Finance Private Limited ("we," "our," or "us"). We are protecting your personal data and ensuring transparency regarding how it is collected and used. This Privacy Policy describes how Truepay Finance Private Limited collects, uses, stores, and discloses information when you use our Android application (“App”).

By downloading or using Truepay Finance Private Limited, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue using the App.

1. Information We Collect

We collect only the data necessary to operate as a financial/loan services platform, comply with RBI regulations, and deliver a secure user experience.

1. Information You Provide

• Mobile Number (OTP Login) – Required for account creation and authentication. We use secure OTP verification and do not store OTPs.
• Mandatory KYC Information – Full name, date of birth, gender, email address, PAN and PAN image, Aadhaar number and images, income documents (salary slip, ITR, bank statements), property documents (for LAP loans), and bank account details.

2. Information Collected Automatically

• Firebase device token (for notifications)

3. Permissions We Request

• Camera (android.permission.CAMERA) – For capturing KYC photos, and identity/face verification. Camera is never used in the background.
• Notifications – For loan updates, EMI reminders, e-mandate alerts, and security notifications.

C. Information from Third-Party Verification Services

• CIBIL / Credit Bureau – We obtain your credit score and limited report data to assess loan eligibility.
• Aadhaar Verification – We validate Aadhaar details through approved KYC APIs. We do not store Aadhaar biometrics or OTPs.
• PAN Verification – PAN validation to prevent fraud and ensure identity authenticity.
• Bank Account Verification – To verify account ownership and process disbursements and repayments.

2. How We Use Your Information

• Account registration and secure login
• Identity verification (KYC)
• CIBIL score evaluation
• Loan application processing and approval
• E-Mandate setup and bank validation
• Loan disbursement and EMI collection
• Customer support and dispute resolution

We do not use your data for marketing, advertising, or profiling.

3. Data Sharing & Disclosure

We do not sell, rent, or misuse your data. We share information only with trusted partners and as required by law:

• Service providers: Credit bureaus, Aadhaar/PAN verification agencies, banking partners, payment gateways, OTP and notification services.
• Legal authorities: Data may be disclosed to comply with RBI requirements, court orders, government requests, or law enforcement investigations.

4. User Rights & Control

You have control over your personal data. You may:

• Update your profile information
• View and modify KYC documents before loan submission
• Disable camera or notification permissions via device settings
• Request deletion of personal data
• Permanently delete your account (if no active loan exists)

Certain records required by law (such as transaction history) may be retained as mandated by regulators.

5. Data Storage & Security

• SSL Secure servers with restricted access
• Encrypted storage for PAN, Aadhaar, and bank details
• Regular security audits and monitoring

While we follow industry best practices, no system can be 100% secure.

6. Account Deletion and User Rights

You may request deletion of your account and associated personal data by visiting: https://truepay.co.in/delete-account-app.

• Your account will be deactivated
• Personal data not required for legal or regulatory purposes will be deleted
• Certain records (such as transaction history) may be retained as required by law

You may also contact us to access, update, or correct your information.

7. Data Retention

We retain personal and financial data only for as long as necessary to :

• Provide services to you
• Meet legal, regulatory, and audit requirements
• Resolve disputes and enforce agreements

Certain financial and transaction records may be retained even after account closure, as required by applicable laws.

8. Children’s Privacy

Truepay Finance Private Limited is intended for users aged 18 and above. We do not knowingly collect personal data from minors. If you believe we have collected data from a minor, please contact us.

9. Third-Party Disclaimer

Our App integrates third-party services such as credit bureaus, Aadhaar/PAN verification providers, banking partners, and Firebase messaging. Each service operates under its own privacy policy. We are not responsible for their practices.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through in-app notifications or policy updates.

11. Contact Us

If you have any questions or requests:

Email: Info@truepay.co.in
Phone: +91 92278 25102
Business Hours: Monday to Friday, 9:30 AM – 6:00 PM IST