Policy
Privacy Policy
Effective Date: 04/10/2025 | Last Updated: 04/10/2025
Welcome to TruePay (“we,” “our,” “us”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit truepay.co.in or use our services.
1. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, contact details, PAN, Aadhaar, income details, loan data, and bank account information.
- Non-Personal Information: Browser type, device info, IP address, and analytics data collected through cookies or tracking tools.
2. How We Collect Information
- When you fill out forms or apply for a loan on our website or app.
- From credit bureaus, financial institutions, and authorized third parties.
- Automatically through cookies and analytics tools.
- When you engage with us through communication or social channels.
3. Purpose of Data Collection
- To evaluate loan eligibility and creditworthiness.
- To verify identity and comply with KYC and RBI regulations.
- To process and service your loan applications.
- To prevent fraud, improve services, and enhance user experience.
- To fulfill legal, regulatory, or contractual obligations.
4. Legal Basis for Processing (DPDP Act, 2023)
- With your explicit consent.
- To perform contractual obligations.
- To comply with legal and regulatory duties.
- For legitimate business interests like fraud prevention.
5. Information Sharing and Disclosure
- Lending Partners, NBFCs, and Banks for loan processing.
- Credit Bureaus for credit checks.
- Service Providers for verification or analytics support.
- Regulatory Authorities as required by law.
- Never sold or rented to third parties.
6. Data Retention
We retain your data as long as needed to fulfill business, legal, or regulatory requirements. Afterward, the data is securely deleted or anonymized.
7. Data Security
- Encryption, firewalls, and secure servers.
- Limited employee access and routine security audits.
- Compliance with ISO/IEC 27001 and RBI cybersecurity standards.
8. Cookies and Tracking
We use cookies to improve your experience, remember preferences, and analyze traffic. You may disable cookies in your browser, but some features may not function properly.
9. Your Rights
- Access, correct, or update your data.
- Withdraw consent for processing.
- Request data deletion (subject to legal retention).
- Complain to the Data Protection Board of India.
10. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices or content.
11. Policy Updates
We may update this policy periodically. The latest version will always be available on our website with the revised “Last Updated” date.
12. Consent
By using our website or applying for a loan, you consent to our collection and processing of your data as described in this Privacy Policy.
For inquiries or data-related requests, contact our Data Protection Officer at Info@trupay.co.in.
